Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. The good news about conflict is that it is usually based on "caring". The more someone defends their point of view in an argument, the more they care. But if conflict is allowed to fester and grow without a resolution or conflict management, it can lead to serious problems such as threats and even physical violence. Difficult situations can be dealt with in a calm and unemotional way, leading to compromise and collaboration.
Conflict management is a skill that can be practiced and refined in a master’s of science in nursing program, especially with the group work which is required in either an online or face to face program.I recommend some reading about conflict management and doing some self discovery about your own conflict management styles. Heim, P. & Murphy, S. (2001). In the company of women: Indirect aggression among women: Why we hurt each other and how to stop. New York, NY: Putnam.
If you would like, complete the Conflict Resolution Questionnaire at the website: http://academic.engr.arizona.edu/vjohnson/ConflictManagementQuestionnaire/ConflictManagementQuestionnaire.asp
Dr. Maggie
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